Support

FastDirect Communications Support Features

Our hands-on approach works! We do not believe in the corporate train the trainer model in which a company trains one staff member who would be responsible for training the rest of the school. We believe that all end users need and benefit from technical support.

SECURE

Your school site is SSL encrypted and password protected. Data is secured by third party hosting and backed up.

UPGRADES

Technological upgrades are continually implemented and monitored by the FastDirect Communications design and program engineers.

REPORT CARD DESIGN

We build customized report cards for each grade level, giving your teachers the ability to effectively communicate students’ progress. You provide grade scales and marking codes, then created and applied by us!

TRAINING

Free, on-site training gives administrators and teachers the confidence to hit the ground running with your school site. Ongoing training is available for any staff member at any time.

HELPDESK

Exceptional HelpDesk support for all users via our private email system or toll-free number guarantees an expedient response to inquiries. We provide a continuity in service because you can reach the same HelpDesk guru time and time again. You can ask for us by name! Guides, FAQs, video tutorials, and our Monthly Mentions newsletter, ensures success for administrators, teachers, and families.

Our Monthly Mentions newsletter keeps administrators informed of the latest technological upgrades and offers timely advice on when and what school processes to address.

SET-UP

Leave the work to us, we will build your customized system in just one week! This includes complete data conversion, building report cards, grade scales, grade books, and designing a personalized, mobile-friendly login page for your school.

SCHOOL YEAR TRANSITION

Our HelpDesk provides assistance with the archiving of grades, the promotion of students, and the closing out of the school year. We’ll guide you to a smooth start to the new school year.

ALL INCLUSIVE PRICING

All modules of the system are available at one low fee, giving administrators the freedom to choose when and what features to roll out.

Support Articles

Best Summer Reads for Middle School Students

Best Summer Reads for Middle School Students

Summer! Isn’t it everyone’s favorite time of year? No rushed mornings, no homework deadlines, no schedule, no nothing! [...]

FastDirect Training and Support for the New School Year

FastDirect Training and Support for the New School Year

It’s a new school year! Are you ready? FastDirect Communications has several resources to help you prepare this [...]

Successful Implementation of School Management Software

Successful Implementation of School Management Software

It can be overwhelming to implement a new technology in your school, especially a new school management system. [...]

Helping Teachers with Technology Integration

Helping Teachers with Technology Integration

Integrating technology in school is an important part of professional development today. My experience with this subject comes [...]

Communication

We provide superior customer support; giving administrators, teachers, and staff more time to serve their students and families. Our HelpDesk takes great pride in working closely with schools to make sure they are making the most of the features FastDirect Communications offers. Whether by telephone for a one-on-one consultation or via our private, email system, inquiries are handled quickly and efficiently.

Trust

Administrators know they can count on us to successfully launch their school information system. We handle all data conversion, grade book, report card, and grade scale creation. Most importantly we provide free, on-site training for all staff. Additionally, we provide assistance with the graduation process, archiving grades, and transcript retrieval. This results with a smooth transition from one school year to the next. Our Monthly Mentions newsletter keeps users current on upgrades. We handle all server maintenance and costly server upgrades. Also, the hosting support ultimately saves administrators time and money.

Satisfaction

Teachers can call our toll-free number or send a private email for assistance. In addition, they may choose to browse our library of video tutorials which are brief and informative. We are happy to work with all users of the system, even parents and volunteers. This ensures seamless communication and excellent customer satisfaction.

Fun Support Facts

Support Tickets Answered

Scraped Knees Recorded

Pieces of Paper Saved

Thank You’s Received

Customer Love

We love serving our schools and making friends along the way!

Thanks for your help. I think I am done with this until I come back July 20th. Everyone has been very helpful to me this school year and look forward to next school year!!!!

User, Anderson, IN

Thank you for your help. You are all so helpful at FastDirect 🙂

Secretary, Edwardsville, IL

Thanks so much for your help. Have a great weekend. 🙂

Computer Teacher, Glen Burnie, MD

Thank you so much. FastDirect has been great to work with. My requests are met within minutes. I appreciate that. Thanks.

Homeroom Teacher,

Thank you so very much for all your help with this!

Secretary, Pierz, MN

I knew I could count on the help desk! Thank you very much. It was exactly what I needed.

Administrator, Anderson, IN

YOU ARE THE BEST!!!!!

Secretary, Anderson, IN

A HUGE Thank You for all that you do to help us out here on the school end of FastDirect. You guys are amazing!

Principal, Aurora, CO

Thank you so much! I’m always amazed at how quickly the HelpDesk works!

Secretary, Grand Rapids, MI

Thank you very much Sarah for your helpful and prompt response. Blessings

Administrator, Hartland, MI

I love you guys!

Administrators Assistant, Oakville, MO

Fantastic! Got it!! Thank you so much for your prompt assistance!

User, Portland, OR

Thanks again for all your help…you guys ROCK!!!

Homeroom Teacher, Cape Girardeau, MO

A HUGE THANK YOU! You are always so helpful and very timely… you should get a raise 😉

Principal, Menomonee Falls, WI

You guys are the greatest.

Administrator, St. Louis, MO

Thank you! You are awesome, Kathleen!

User, Valparaiso, IN

Thanks for setting me up so fast!

Finance Manager, Richmond, MI

Thank you! It is such a blessing and relief to know I can just call you up and get everything taken care of.

Administrator, Paso Robles, CA

Thank you for your quick reply!

Assistant Principal, Denver, CO

Thank you very much, Kathleen! I appreciate your help.

Secretary, Fairmont, MN

Thanks for the help. Once again the best HelpDesk in the world comes through!

Administrator, West Bend, WI

You guys are the BEST!

Administrator, Warrenton, MO

Thanks so much for your quick help!

Principal, Chester, IL

Thank you for such excellent customer service! I am very pleased with FAST DIRECT and will anytime, anywhere, serve as your ambassador!

Principal, University City, MO

Thank you so very much!

Resource Manager, Valparaiso, IN

Oh thank you so very much Maggie!! Glad to know that you guys are there to help!

Business Manager, Brunswick, OH

It looks great! Thanks!

Administrator, Gueydan, LA

This was almost too easy.

Technical Advisor, Ponca City, OK

I appreciate how quickly everyone at the HelpDesk responds to questions.

Office Monitor, Stevensville, MI

I want you to know what a pleasure it has been to work and grow with you. I wish you great tomorrows!

Administrator, Chicago, IL

As long as we can get the information we need, I am happy! Thanks for all your help – so prompt!

Administrator, Florissant, MO

Thank you for all your help. Being new to Fast Direct I really appreciate all the help you and others at the help desk have given me. Your help desk is the most helpful help desk I’ve worked with.

Secretary, Merrillville, IN

Looks like we are golden!! Thank you again.

Principal, Excelsior, MN

You are a rock star!! Thank you sooo much!!!

Third Grade Teacher, Fort Wayne, IN

I love Fast Direct! Thank you!